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Our Shipping Policy

  • And Gold currently ships to the contiguous United States, Alaska and Hawaii.

  • We offer free shipping on all orders.

  • Orders are processed within 3 business days.

  • We use the following shipping services: USPS and UPS.

  • We are not responsible for delays in delivery or carrier mistakes, or lost or stolen items, once they have left our warehouse.

  • Shipping times do not include processing days.

Returns & Exchanges

  • If you receive a defective item, please contact us within 3 days of receipt of the item so that we can rectify it for you.

  • Items can be returned for store credit only, issued in the form of a gift card sent via email. We cannot issue refunds. 

  • Returns must be received within 30 days of your shipment date. 

  • Return shipping costs are the responsibility of our customers.

  • Returned items must remain un-washed, un-worn, and all tags must still be attached. Items must be in their original packaging. Not all items will be granted a return and we reserve the right to deny a return. Items returned with make-up, deodorant stains, pet hair, without tags attached, with any odors, or in any other condition other than new, will not be accepted. Returns received in an unacceptable form will be donated to charity, or can be returned to you at your expense. 

  • Return authorization is required and can be obtained by emailing

  • Returns are processed within 5-10 business days following receipt. 

  • We advise tracking your return, as we are not responsible for lost returns. 

  • Exchanges are not accepted as we cannot guarantee inventory availability. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

  • All hair accessories are considered FINAL SALE and not eligible for return.


Order Processing


  • Orders will be processed within 3 business days unless noted.

  • Orders must be placed before 12pm CST or they may be considered as a next business day order. 

  • Shipping estimates cannot be guaranteed. 

  • Orders cannot be combined, changed or cancelled once they have been placed. 

  • Discount codes cannot be combined or applied to previous orders and must be used at checkout. 

  • Please make sure your shipping address is correct. And Gold will not be responsible for lost items due to incorrect addresses.

Payment and Additional Information


  • We accept Visa, Mastercard, AMEX, and multiple other forms of payment, available at checkout.

  • By using our site, you accept full responsibility for all costs and policies, and you will not hold And Gold liable for any damages related to purchases and/or the use of this site, including your misunderstanding of such policies.

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